PacTec is a manufacturer of packaging solutions for hazardous, radioactive and nuclear waste industries with a presence in the United States, the United Kingdom, Japan and the Philippines. Innovative customer service is a top priority for PacTec; however, its team was struggling with how to take that thinking to the next level. FUSESENSE was hired to help evaluate its rapid growth model and promote keeping customer service a core value.

Services Provided:

Strategic Planning
Public Relations
  • Maintained the ability to quickly adapt to growing customer base
  • Launched a largely anticipated worldwide app
  • Converted website into four different languages
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